Frequently Asked Questions

We offer a diverse collection of rugs to suit various preferences:

Shaggy Rugs: Luxurious and soft, perfect for adding comfort to any room.

Modern Rugs: Contemporary designs that complement modern interiors.

Washable Rugs: Convenient and easy to maintain, ideal for high-traffic areas.

Outdoor Rugs: Specially designed for outdoor and garden use.With high-quality, durable materials to withstand weather conditions and ensure long-lasting performance.

First of all, thank you for your interest and purchase at Montella Rugs! After completing your purchase, here's what happens:

1.Add your desired product to the shopping cart and click on the "Shopping Cart" button to review the contents.

2.f you have an account, log in. If not, you can also place an order as a guest by filling in your personal details.

3.Once you complete your order, you will receive an order confirmation sent to your email address.

4.Don’t forget to take advantage of any discounts or promotional offers during checkout!

5.Your purchased rug will be carefully prepared and shipped as quickly as possible to ensure it reaches you without delay.

First of all, thank you for your interest and purchase at Montella Rugs! After completing your purchase, here's what happens:

1.Living Rooms: A rug that fits under the furniture, like sofas and coffee tables, is ideal.

2.Dining Rooms: Ensure the rug is large enough to accommodate the dining table and chairs when pulled out.

3.Smaller Rooms: Opt for a smaller rug to add warmth without overwhelming the space.

Yes! Many of our rugs, especially our washable rugs, are designed for easy maintenance:

* Machine wash on a gentle cycle with cold water and mild detergent.

* Air dry or tumble dry on low heat to keep them fresh.

* Regular vacuuming and spot cleaning are also recommended.

We aim to deliver every order in perfect condition. However, if your rug is damaged during transit, please follow these steps:

1.Take a photo of the damaged rug.

2.Contact our customer service team via email or phone with the photo attached.

3.We will promptly work with you to resolve the issue.

If you receive a defective or incorrect item, we sincerely apologize. Here's what you can do:

1.Take a photo of the defect or incorrect product.

2.Contact our customer service team for assistance. We will ensure the issue is addressed promptly.

Yes, many of our rugs are OEKO-TEX® certified, meaning they’ve been tested for harmful substances and are free from toxic chemicals, ensuring safety for you and your family.

Yes! We provide free shipping on all orders within the United Kingdom.

To keep your rug looking its best:

1.Vacuum Regularly: Weekly vacuuming prevents dust and dirt buildup.

2.Spot Clean Spills: Address spills quickly with a soft cloth to avoid stains.

3.Rotate Your Rug: Rotate it every six months to ensure even wear.

4.Professional Cleaning: Consider professional cleaning once a year for optimal care.

Feel free to reach us using the details below:

Address: Unit 12, Kettering Business Park Kettering, England, NN15 6NL
Email: support@montellarugs.co.uk